Terms of Use

1. Acceptance of These Terms

By accessing, browsing or otherwise using the website located at delvessianluxemanor.com (the "Website"), you acknowledge that you have read, understood and agree to be bound by these Terms of Use (the "Terms"), together with our Privacy Policy and any additional terms that may apply to specific features or services offered through the Website.

These Terms constitute a legally binding agreement between you ("you", "your" or "Visitor") and Delvessianluxemanor Ltd ("we", "us", "our" or the "Company"), the registered owner and operator of the Website and of the Delvessianluxemanor hotel-casino property situated in Hokitika, New Zealand.

If you do not agree with any part of these Terms, you must discontinue use of the Website immediately. We reserve the right to amend these Terms at any time. Changes take effect as soon as the revised Terms are published on the Website. Continued use of the Website after publication of any amendment constitutes your acceptance of the amended Terms. It is your responsibility to review these Terms periodically.

2. Purpose of the Website

The Website is provided by Delvessianluxemanor Ltd solely to:

• present information about the Delvessianluxemanor hotel-casino property, its facilities, services, room categories and guest experience offerings;
• allow Visitors to submit accommodation reservation requests and enquiries;
• provide general information about Hokitika and the surrounding West Coast region of New Zealand; and
• communicate news, promotions and events relating to the Delvessianluxemanor property.

The Website does not constitute an offer to provide gaming services or any other regulated activity online. All gaming and associated activities are available exclusively on the physical Delvessianluxemanor premises in Hokitika, New Zealand, and are subject to applicable New Zealand law.

3. Permitted Use

3.1 Authorised Use

You may use the Website for lawful, personal and non-commercial purposes strictly in accordance with these Terms. Permitted activities include browsing property information, submitting reservation requests, downloading publicly available documents and contacting us through the official contact channels indicated on the Website.

3.2 Prohibited Conduct

You must not:

• use the Website for any unlawful purpose or in a manner that violates any applicable New Zealand legislation or regulation;
• attempt to gain unauthorised access to any part of the Website, its servers or any related system or network;
• use automated tools, bots, spiders, scrapers or similar technologies to extract data from the Website without our prior written consent;
• transmit any unsolicited commercial communications, malicious code, viruses or harmful data through the Website;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• reproduce, republish, frame, mirror or systematically copy Website content for distribution or commercial use without our express written permission; or
• interfere with or disrupt the integrity or performance of the Website or its underlying infrastructure.

We reserve the right to restrict, suspend or terminate your access to the Website at any time, without notice, if we reasonably believe you have breached these Terms or engaged in conduct that is harmful to us, other users or third parties.

4. Intellectual Property

4.1 Ownership

All content published on the Website — including but not limited to text, images, photographs, graphics, logos, icons, audio-visual material, page layouts and software code — is either owned by Delvessianluxemanor Ltd or used under licence from its respective rights holders. All such content is protected by applicable New Zealand and international intellectual property laws, including the Copyright Act 1994 (NZ) and the Trade Marks Act 2002 (NZ).

4.2 Restricted Rights

No content from the Website may be copied, reproduced, modified, adapted, distributed, publicly displayed, republished or exploited in any form or by any means — whether commercial or otherwise — without the prior written consent of Delvessianluxemanor Ltd or the relevant rights holder. Nothing in these Terms grants you any licence or right in respect of our intellectual property beyond the limited permission to view and use the Website in accordance with these Terms.

4.3 Trade Marks

The name "Delvessianluxemanor", its logo and all associated marks are trade marks of Delvessianluxemanor Ltd. You must not use these marks without our prior written consent.

4.4 User Submissions

If you submit any content to us through the Website — including enquiries, feedback or photographs — you grant Delvessianluxemanor Ltd a non-exclusive, royalty-free, perpetual and worldwide licence to use, reproduce and display such content in connection with the operation of the Website and our business, subject to our Privacy Policy.

5. Reservation Requests

5.1 Nature of Requests

Submitting a reservation request through the Website does not by itself constitute a confirmed booking. A reservation is confirmed only when you receive a written confirmation from Delvessianluxemanor Ltd specifying your booking reference number, room type, dates and confirmed rate.

5.2 Accuracy of Information

You must ensure that all information provided in a reservation request — including your name, contact details, arrival and departure dates and the number of guests — is accurate and complete. Delvessianluxemanor Ltd accepts no liability for losses or inconvenience arising from inaccurate information supplied by you.

5.3 Availability

All reservation requests are subject to availability at the time of confirmation. The display of room types or packages on the Website does not guarantee availability for any particular date or period.

5.4 Special Requests

Any special requests noted at the time of reservation will be communicated to the relevant department but cannot be guaranteed. Confirmation of a special request will be provided separately by our reservations team where feasible.

6. Rates and Booking Terms

6.1 Published Rates

Room rates and package prices displayed on the Website are quoted in New Zealand Dollars (NZD) and are inclusive of GST at the current prevailing rate unless stated otherwise. Rates are subject to change without prior notice and are valid only at the time a confirmed booking is made.

6.2 Rate Types

6.3 Payment

Payment methods accepted are detailed during the reservation process. We reserve the right to request a valid payment guarantee at the time of booking. Full prepayment may be required for certain rate types or peak periods.

6.4 Check-In and Check-Out

Standard check-in time is 3:00 pm (NZST/NZDT) and standard check-out time is 11:00 am. Early check-in and late check-out are subject to availability and may attract an additional charge. The property reserves the right to amend these times during peak periods.

6.5 No-Show Policy

If you do not arrive on your confirmed arrival date and have not notified us in advance, the booking will be treated as a no-show. A no-show charge equivalent to the first night's accommodation at the confirmed rate will apply, unless your rate type specifies otherwise.

6.6 Group Bookings

Reservations for five or more rooms, or bookings covering ten or more room nights, are classified as group bookings and are subject to separate terms and conditions available on request from our reservations team.

6.7 Pricing Errors

In the event that a rate is published on the Website due to a manifest error, Delvessianluxemanor Ltd reserves the right to withdraw that rate and contact affected guests to offer the correct rate or cancel the reservation with a full refund of any amounts paid.

7. Age Restriction

Access to and participation in all gaming facilities at the Delvessianluxemanor property is restricted to persons who are 18 years of age or older, in accordance with the Gambling Act 2003 (NZ) and all other applicable New Zealand legislation.

Proof of age may be requested at any time by our staff. Accepted forms of identification include a current New Zealand driver licence, a valid New Zealand or overseas passport, or a Kiwi Access Card. Delvessianluxemanor Ltd reserves the right to refuse entry to gaming areas to any person who cannot provide satisfactory evidence of age.

Guests who are under 18 years of age are not permitted within designated gaming areas of the property at any time. It is the responsibility of accompanying adults to ensure that minors do not enter restricted areas. Parents and guardians are reminded that they bear full responsibility for the supervision of minors on the property.

The Website itself is intended for use by persons aged 18 or over. If you are under 18, you must not submit reservation requests or access content relating to gaming facilities.

8. Responsible Gaming

Delvessianluxemanor Ltd is committed to the promotion of responsible gaming practices and complies fully with its obligations under the Gambling Act 2003 (NZ) and the conditions of its gaming venue licence.

We recognise that gaming should be an enjoyable leisure activity. Our trained staff are available to provide information, assistance and referrals to support services for any guest who may have concerns about their gaming behaviour or the gaming behaviour of someone they know.

The following responsible gaming measures are in place at the Delvessianluxemanor property:

• self-exclusion programmes allowing individuals to voluntarily restrict their access to gaming areas;
• voluntary pre-commitment options where available under applicable regulations;
• trained host responsibility staff on duty during all gaming hours;
• prominent display of responsible gaming information and contact details for the New Zealand Problem Gambling Foundation and the national helpline (0800 654 655) throughout gaming areas; and
• procedures to identify and appropriately manage guests showing signs of harm related to gaming.

We encourage all guests to set personal limits before gaming, to treat gaming as entertainment and to be aware of the risks associated with excessive gaming. If you or someone you know needs assistance, we encourage you to reach out to our staff or to contact the Problem Gambling Foundation of New Zealand directly.

9. External Links

The Website may contain hyperlinks to third-party websites operated by organisations unrelated to Delvessianluxemanor Ltd. These links are provided for your convenience and general information only. We have no control over the content, privacy practices or security of third-party websites and we do not endorse, review or accept responsibility for their content or for any loss or damage that may arise from your use of those sites.

You access linked third-party websites entirely at your own risk and subject to the terms and conditions of those websites. We encourage you to read the terms of use and privacy policy of any third-party website you visit.

Linking to the Website from a third-party site does not imply any endorsement, association or approval by Delvessianluxemanor Ltd. You must not frame or embed the Website within another website without our prior written consent.

10. Availability of the Website

We aim to maintain the Website in a continuously accessible and functional state; however, we do not guarantee that the Website will be available at all times or that access will be uninterrupted, timely, secure or free from errors. The Website may be temporarily unavailable due to scheduled or emergency maintenance, technical issues, factors beyond our reasonable control or for any other operational reason.

We reserve the right to modify, suspend, restrict or discontinue any part of the Website at any time without prior notice. Delvessianluxemanor Ltd will not be liable to you or any third party for any interruption, suspension or discontinuation of the Website or any feature thereof.

While we take reasonable steps to ensure that information published on the Website is accurate and up to date, we do not warrant that all content is free from errors, omissions or inaccuracies. Content is provided for general informational purposes only and may be subject to change without notice.

11. Limitation of Liability

11.1 Disclaimer of Warranties

The Website and all content, materials and information published on it are provided on an "as is" and "as available" basis without any representations or warranties of any kind, whether express, implied or statutory, to the fullest extent permitted by New Zealand law. We expressly disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy.

11.2 Limitation of Liability

To the maximum extent permitted by the Consumer Guarantees Act 1993 (NZ), the Fair Trading Act 1986 (NZ) and any other applicable New Zealand legislation, Delvessianluxemanor Ltd, its directors, officers, employees and agents shall not be liable to you for:

• any direct, indirect, incidental, special, consequential or punitive loss or damage;
• loss of data, revenue, profits, business opportunity or goodwill;
• any loss or damage arising from your access to or use of, or inability to access or use, the Website or any content on it;
• any loss or damage caused by reliance on information or content obtained through the Website; or
• any loss or damage arising from the conduct of third parties or third-party websites linked from the Website.

11.3 Consumer Guarantees

Nothing in these Terms is intended to limit or exclude any rights you have under the Consumer Guarantees Act 1993 (NZ) or the Fair Trading Act 1986 (NZ) that cannot be excluded by agreement. Where applicable law implies a guarantee, warranty or condition that cannot be excluded, our liability for any breach of that guarantee, warranty or condition is limited, to the extent permitted by law, to resupplying the relevant service or paying the cost of resupply.

11.4 Indemnity

You agree to indemnify, defend and hold harmless Delvessianluxemanor Ltd and its directors, officers, employees and agents from and against any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with your use of the Website, your breach of these Terms or your violation of any applicable law or the rights of any third party.

12. Privacy and Personal Data

We collect, hold, use and disclose personal information in accordance with the Privacy Act 2020 (NZ) and our Privacy Policy, which forms part of your agreement with us when you use the Website. Our Privacy Policy sets out in detail what personal information we collect, how it is used, how long it is retained, and the rights you have in respect of your information.

Where the collection of special-category personal data is necessary, we will seek your explicit consent and handle such data in accordance with all applicable legal requirements.

For any privacy-related enquiries or to exercise your rights under the Privacy Act 2020, please contact us at: privacy@delvessianluxemanor.com.

13. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to enhance your browsing experience, remember your preferences and analyse how the Website is used. By continuing to use the Website, you consent to the use of cookies in accordance with our Privacy Policy.

You may adjust your browser settings at any time to refuse some or all cookies; however, doing so may affect the functionality of certain features of the Website. Details about the types of cookies used and how to manage your preferences are set out in our Privacy Policy.

14. Governing Law

These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles.

You agree that the courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of the Website, except as provided in clause 15 below.

15. Disputes and Complaint Resolution

15.1 Informal Resolution

We encourage you to contact us in the first instance to resolve any concern or dispute informally. Most issues can be resolved quickly and efficiently through direct communication. Please contact us using the details provided in clause 16.

15.2 Formal Complaints

If your concern is not resolved informally within a reasonable period, you may submit a formal written complaint to Delvessianluxemanor Ltd at the address set out in clause 16. We will acknowledge receipt of a formal complaint within five business days and provide a substantive response within twenty business days of receipt, or notify you if additional time is required.

15.3 External Bodies

If a dispute remains unresolved after following our internal complaint process, you may be entitled to refer the matter to an appropriate external body under New Zealand law, including (where applicable) the Commerce Commission, the Office of the Privacy Commissioner or another relevant regulatory authority.

15.4 No Waiver

Nothing in this clause limits your statutory rights under New Zealand law or prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

16. Contact Details

For all enquiries relating to these Terms, the Website or any matter concerning Delvessianluxemanor Ltd, please contact us using the following details:

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other terms and conditions expressly incorporated by reference, constitute the entire agreement between you and Delvessianluxemanor Ltd in relation to your use of the Website and supersede all prior representations, discussions, undertakings and agreements relating to such subject matter.

17.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

17.3 Waiver

No failure or delay by Delvessianluxemanor Ltd to exercise any right or remedy under these Terms shall operate as a waiver of that right or remedy. Any waiver must be in writing and signed by an authorised representative of Delvessianluxemanor Ltd to be effective.

17.4 Assignment

You may not assign, transfer or sub-licence any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets or other business restructure, provided that your rights under these Terms are not materially diminished as a result.

17.5 Force Majeure

Delvessianluxemanor Ltd shall not be in breach of these Terms, nor liable for any failure or delay in performance of any obligation, to the extent that such failure or delay arises from events or circumstances beyond our reasonable control, including but not limited to natural disasters, civil emergencies, acts of government, labour disputes, infrastructure failures or events of a similar nature.

17.6 Language

These Terms are published in English. In the event of any inconsistency between a translated version and the English version, the English version shall prevail.